Welcome To Leegal's Web Policy
Refund and Cancellation Policy
Welcome to Leegal (“leegal.in”). Your satisfaction is our priority, and we are committed to ensuring a seamless experience for all our customers. Below is our detailed Refund and Cancellation Policy, designed to protect your interests while also safeguarding Leegal’s operational integri
1. Overview
At Leegal, we provide a variety of services tailored to meet your needs. Whether you’re using our platform for legal document generation, consultation, or other legal services, this policy outlines how refunds and cancellations are managed for all our offerings.
2. Refund Policy
2.1. Eligibility for Refunds
Refunds are available under the following circumstances:
- Technical Errors: If you are unable to access the service due to technical issues attributable to Leegal.
- Duplicate Payments: In case of multiple payments made for the same service.
- Service Non-Delivery: If the service you purchased was not delivered within the agreed timeframe.
- Unmet Expectations: If the delivered service does not align with the description provided at the time of purchase, and a resolution cannot be achieved.
2.2. Refund Request Process
To request a refund:
- Contact us via email at mail@leegal.in within 7 days of the issue.
- Provide all relevant details, including your order ID, payment proof, and reason for the refund.
- Our team will review your request and respond within 5-7 business days.
2.3. Refund Timeframe
- Approved refunds will be processed back to the original payment method within 10-15 business days.
- Processing times may vary based on your bank or payment provider.
2.4. Non-Refundable Situations
Refunds are not applicable in the following cases:
- Services that have been fully delivered as per the agreed scope.
- Customized legal documents or consultations that require extensive personalization.
- If a refund request is made after 30 days of the purchase.
3. Cancellation Policy
3.1. Service Cancellation by the Customer
You may cancel a service request or subscription under the following terms:
- Before Service Delivery: Cancellation requests made prior to service initiation will be eligible for a full refund.
- After Partial Service Delivery: Cancellations made after partial delivery of services will be eligible for a prorated refund, minus any administrative fees.
3.2. How to Cancel
To cancel a service:
- Send a cancellation request to mail@leegal.in.
- Include your order ID and reason for cancellation.
- Our team will confirm the cancellation and refund eligibility within 3-5 business days.
3.3. Subscription Cancellation
For subscription-based services:
- You may cancel at any time through your account dashboard.
- Cancellations will take effect at the end of the current billing cycle.
- No refunds will be issued for partially used subscription periods.
4. Cancellation by Leegal
Leegal reserves the right to cancel any service under the following circumstances:
- Non-Compliance: If the customer fails to provide necessary information or documents required for service delivery.
- Policy Violation: If the customer violates our terms of service or engages in fraudulent activities.
- Operational Constraints: If unforeseen circumstances prevent us from delivering the service.
In such cases, customers will be notified, and refunds (if applicable) will be processed as per our refund policy.
5. Dispute Resolution
In the event of a dispute regarding refunds or cancellations, the following process will be followed:
- Reach out to mail@leegal.in with detailed information.
- Our resolution team will investigate the matter and provide a response within 7 business days.
- If a resolution cannot be reached, disputes will be subject to arbitration as per Indian laws.
6. Changes to this Policy
Leegal reserves the right to update or modify this Refund and Cancellation Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.
7. Contact Us
For any questions, concerns, or assistance regarding refunds or cancellations, please contact us:
- Email: mail@leegal.in
- Phone: +91-9572191163
- Address: GS006, Vikash Nagar, Ramgarh Cantt, JH 829122
- We value your trust and aim to address all issues promptly and fairly.
Who we are
Our website address is: https://leegal.in.
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